Equipment Issue
Report error codes, abnormal operation, damage, recurring problems, or equipment that is no longer operational.
Report an issue →Service & Warranty Support
PCI CUSTOMER CARE
Service • Warranty • Parts Coordination
One request.
One accountable path.
Report an equipment issue, provide the right documentation, and move from intake to resolution through one structured PCI customer-care experience.
!
Equipment down or a safety concern?
Stop using equipment that may be unsafe, secure the area as appropriate, and mark the condition clearly in the request. These cases are routed for priority review.
Choose the support path that fits
You do not need to diagnose the problem before contacting PCI. Select the closest situation, then use the same guided intake below.
Warranty Coordination
Provide product identity, purchase records, installation timing, and supporting documentation for review under applicable manufacturer terms.
Start warranty review →Parts & Documentation
Request assistance identifying components, required photos, technical records, or manufacturer documentation.
Request coordination →Maintenance & Planning
Ask about preventive maintenance, recurring service needs, repair-versus-replace decisions, or replacement planning.
Plan next steps →Before you begin
Have the essentials ready
Complete information reduces delays and helps PCI coordinate the right next step without unnecessary back-and-forth.
✓Manufacturer, model, and serial number
✓Current operating status: operational, limited, or down
✓Clear description, error codes, and when the issue started
✓Photos or short videos showing the condition
✓Order, invoice, purchase, or installation records if available
✓Facility name, service address, and best contact
A clear path from request to resolution
Every request follows a defined operating process. Timing depends on urgency, documentation, manufacturer response, parts availability, and technician availability.
SubmitComplete the guided intake and attach supporting files.
Case CreationYour information is organized for PCI review and routing.
ReviewPCI evaluates urgency, documentation, equipment details, and applicable requirements.
CoordinationParts, manufacturer guidance, technical support, or service scheduling are coordinated as appropriate.
ResolutionThe outcome is documented and followed by closure or future-planning guidance.
ReceivedDocumentation NeededUnder ReviewParts / Technician CoordinationScheduledResolvedFollow-up
Immediate guided assistance
PCI AI Service Concierge
Use the chat on this page to understand what information to submit, which photos or documents are useful, and what usually happens next. The concierge provides guidance and escalation; it does not make unsupported warranty approvals or safety determinations.
PCI AI
Service
Concierge
Service
Concierge
Straight answers
Service and warranty questions
Clear expectations protect the customer, PCI, and the manufacturer review process.
Does submitting a request mean the repair is covered?
No. Submission creates a case and begins review. Coverage is determined by the applicable manufacturer warranty, purchase records, equipment condition, installation details, and required documentation.
Can PCI assist with equipment outside warranty?
Yes. Submit the same request. PCI can evaluate available parts, technical resources, service coordination, preventive maintenance, and replacement-planning options.
What happens if information is missing?
Submit what you have. PCI will identify what is still needed, but missing model, serial, proof-of-purchase, address, or visual documentation may delay review.
How quickly will the case move?
Case progression depends on urgency, completeness, manufacturer requirements, parts availability, and technician availability. Equipment-down and safety-related conditions should be clearly identified in the form.
Should equipment be used if it may be unsafe?
No. Stop using equipment when a safety concern exists, secure the area as appropriate, and clearly identify the concern in the service request.
Start your service or warranty request
Complete one guided intake. PCI will use it to organize, route, and manage the case.
Structured customer intake
By submitting, you authorize PCI to contact you about this request. Manufacturer warranty terms and documentation requirements apply. Review the Privacy Policy and Terms of Service.