Commercial Fitness Equipment FAQ

Answers to common questions about Pure Craft Industries equipment, facility planning, delivery, installation, service, financing and dealer support.

What does Pure Craft Industries provide?

Pure Craft Industries supports commercial fitness projects from equipment selection through facility planning, procurement, delivery, installation coordination, service and lifecycle replacement planning. We work with gyms, schools, municipalities, hospitality properties, multifamily communities, corporate wellness facilities, fire departments and other commercial environments.

Which commercial fitness brands are available?

PCI's active catalog includes Intenza Fitness, Body-Solid / Pro ClubLine and PCI equipment. Additional manufacturer products, including CAP Barbell items, may be sourced for qualified commercial projects when available. Brand availability, lead times and specifications should be confirmed for each project.

Can PCI help plan an entire fitness facility?

Yes. Facility-planning support can include equipment selection, layouts, space planning, flooring coordination, delivery and installation planning, and replacement strategy. View facility design and planning.

Do you provide commercial pricing and project quotes?

Yes. Commercial projects can be quoted based on equipment mix, quantity, freight, installation requirements, destination and project scope. Request commercial pricing.

Do you offer delivery and installation?

Delivery and installation options are available for qualifying projects. The exact service level depends on the equipment, project location, site access and installation scope. Review delivery and installation services.

Do you offer financing or leasing options?

Financing options may be available to qualified customers through third-party financing providers and are subject to approval and provider terms. Review financing options.

Can PCI accept trade-ins?

Qualifying used commercial fitness equipment may be considered for trade-in as part of an equipment replacement or facility-upgrade project. Eligibility and value depend on brand, model, age, condition, marketability and logistics. Learn about equipment trade-ins.

How are warranties handled?

Warranty coverage varies by manufacturer, product and application. PCI helps customers identify the applicable warranty pathway and coordinate support using the correct product and serial-number information. Go to Service & Warranty Support.

Can PCI help after the equipment is installed?

Yes. PCI's support model includes service and warranty coordination, maintenance planning and equipment replacement planning where applicable. View equipment replacement planning.

Does PCI support dealer and reseller relationships?

Yes. Pure Craft Industries operates an authorized dealer program for qualified commercial partners. Review the PCI Authorized Dealer Program.

Can I visit the warehouse?

Warehouse visits are appointment-based. Request a warehouse appointment.

How do I get help with an existing order or project?

Use the Contact Us page for order, project and general inquiries, or use Service & Warranty Support for equipment-support requests.

Where should I start if I am planning a new facility?

Start with your facility type, approximate space, target users, budget range and desired opening timeline. PCI can then help organize the equipment, layout, logistics and execution plan. Schedule a consultation.