Refund & Return Policy
Refund & Return Policy – Pure Craft Industries
Effective Date: April 18, 2026
Return Eligibility
Returns are accepted within 30 days of delivery if:
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Product is unused
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Product is in original packaging
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Proof of purchase is provided
Non-Returnable Items
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Custom-built or made-to-order products
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Installed equipment
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Clearance or final sale items
Restocking Fee
Approved returns may incur up to a 25% restocking fee.
Return Process
Contact us at info@purecraftind.com or 815-690-9469 to initiate a return.
Customers are responsible for return shipping unless the product is defective or incorrect.
Refund Processing
Refunds are issued after inspection and processed to the original payment method.
Damaged or Incorrect Orders
Must be reported within 48 hours of delivery with photo documentation.
Order Cancellations
Orders may be canceled prior to shipment. Once shipped, return policy applies.